Terms and conditions

Terms and conditions
About Us: Calinnova Ltd (trading as The Birdcare Company, EquiFeast, DrS and CROCdoc) manufacture and supply unique nutritional supplements and feeds for a diverse range of animals worldwide. We are rapidly expanding our sales to overseas markets. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@drs-animalcare.com.

Cookies & Privacy Policy:

Why do we collect data?
We aim to give all of our customers the best experience possible of interacting with our company. We collect data that helps us to understand our customer’s needs and queries. This enables us to improve our service to you and communicate better. We will treat your information with the upmost respect.

How is data collected?
We collect data when people visit our website or register for an online account. We also collect data through telephone and in person at trade shows/events.

What are Cookies?
Cookies are used on our website. Visiting our websites with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to our use of cookies. To order products on our website you will need cookies enabled. Internet cookies are common and won’t cause any harm to your device. No personally identifiable information is stored within cookies; therefore we recommend you leave these switched on.

Cookies are small text files, with ID tags that are stored on your device (computer/ mobile/ tablet) when visiting certain websites. Cookies keep track of your movements on the site to track what’s in your shopping basket and provide functions to improve your shopping experience.

What types of activity do we use cookies for?
• Shopping Basket
Some cookies are essential during online transactions, e.g. to remember what products you have put in your shopping basket as you navigate to different pages on the website. These cookies are “strictly necessary” for the operation of the website.

• Improve user experience on the website (functionality cookies)
Cookies are used to remember your preferences on the site. These cookies are not shared with other websites.

• We also use 3rd party vendor tracking cookies, via Google Adwords and Facebook. This allows us to make special offers to you and continue to provide information and advice to those who have shown interest in our service.  This means we will continue to show ads to you across the internet for example on the Google Network Display and Facebook social media site. As always we respect your privacy and are not collecting any identifiable information through the use of Google’s, Facebook's or any other 3rd party system.  The third-party vendors including Google and Facebook, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website.

Making A Purchase: Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View cart" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa credit cards and MasterCard only in the USA. In the UK we can take Visa debit, Visa credit cards and MasterCard. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling:

All UK orders attract a £4.99 delivery charge.

Orders that are received with payment before 12.30pm GMT are usually dispatched the same day. Standard postage within the UK is by Royal Mail 1st class (1-3 working days) for small orders and courier (1-3 working days) for orders over 2kg in weight. We do not guarantee the delivery performance of our couriers or the Royal Mail.

Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands and Islands (including these postcodes:
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE) £4.99 for the first 1.75kg of net product weight.  £10.00 for orders between 1.75kg and 5kgs of net product weight,  £15.00 for orders between 5kg and 10kgs of net product weight.  £28.00/box for orders between 10kg and 19.5kgs of net product weight.

Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges: For orders made from the UK or the European Union, 20% VAT is added where applicable.  Certain products are zero rated for VAT. All other export orders are VAT free.

Credit Card Security: We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.

Reaching Us: If you need to reach us, please email us on info@drs-animalcare.com, alternatively, you can call on 0845 130 8600 (local call from UK phones), International +44 1453 835330 or fax us on 01453 834302 (International +44 1453 834302 or write to us at Calinnova Ltd, 21-22 Spring Mill Industrial Estate, Avening Road, Nailsworth, Gloucestershire, GL6 0BS, UK.

Returns Policy: At DrS, we stand behind our products and want you to be happy with them.  If you are not completely satisfied with your purchase you are welcome to return unopened products in their original condition for a refund minus any shipping charges which were applied. Returns must be made within 14 days of order receipt.  Our friendly customer service advisors are on hand to answer any queries which you may have. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm