Terms and conditionsAbout Us:
Calinnova Ltd (trading as The Birdcare Company, EquiFeast, DrS and CROCdoc) manufacture and supply unique nutritional supplements and feeds for a diverse range of animals worldwide. We are rapidly expanding our sales to overseas markets. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at email@example.com
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Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View cart" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa credit cards and MasterCard only in the USA. In the UK we can take Visa debit, Visa credit cards and MasterCard. You may send your credit card information via phone, fax, snail mail or over the Internet.Shipping And Handling:
All UK orders attract a £3.98 delivery charge.
An Economy service for £1.99 (maximum parcel weight of 750g) is available on phone/e-mail orders only.
Overseas shipping costs vary. Please note that for destinations outside the European Union any duties and taxes or costs associated with customs clearance, health regulations etc are to be paid by the customer. Please call our sales office for a shipping quote.
Delivery Schedule Orders that are received with payment before 3.00pm GMT are sent out the same day. Standard postage within the UK is by Royal Mail 1st class (1-3 working days) for small orders and ParcelForce (1-3 working days) for orders over 3kg in weight. We do not guarantee the delivery performance of our couriers or the Royal Mail.
If you need to reach us, please email us on firstname.lastname@example.org
, alternatively, you can call on 0845 130 8600 (local call from UK phones), International +44 1453 835330 or fax us on 01453 834302 (International +44 1453 834302 or write to us at Calinnova Ltd, 21-22 Spring Mill Industrial Estate, Avening Road, Nailsworth, Gloucestershire, GL6 0BS, UK.
At DrS, we stand behind our products and want you to be happy with them. If you are not completely satisfied with your purchase you are welcome to return unopened products in their original condition for a refund minus any shipping charges which were applied. Returns must be made within 14 days of order receipt. Our friendly customer service advisors are on hand to answer any queries which you may have. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm