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Terms and conditions

Terms and conditions
About Us: Calinnova Ltd (trading as The Birdcare Company, EquiFeast, DrS and CROCdoc) manufacture and supply unique nutritional supplements and feeds for a diverse range of animals worldwide. We are rapidly expanding our sales to overseas markets. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@drs-animalcare.com.

Cookies & Privacy Policy: Cookies are used on our website. Visiting our websites with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to our use of cookies. To order products on our website you will need cookies enabled. Internet cookies are common and won’t cause any harm to your device. No personally identifiable information is stored within cookies; therefore we recommend you leave these switched on.

What are Cookies?
Cookies are small text files, with ID tags that are stored on your device (computer/ mobile/ tablet) when visiting certain websites. Cookies keep track of your movements on the site to track what’s in your shopping basket and provide functions to improve your shopping experience.

What types of activity do we use cookies for?
• Shopping Basket
Some cookies are essential during online transactions, e.g. to remember what products you have put in your shopping basket as you navigate to different pages on the website. These cookies are “strictly necessary” for the operation of the website.

• Improve user experience on the website (functionality cookies)
Cookies are used to remember your preferences on the site. These cookies are not shared with other websites.

• We also use 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Network Display. As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.  The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

Making A Purchase: Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View cart" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa credit cards and MasterCard only in the USA. In the UK we can take Visa debit, Visa credit cards and MasterCard. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling: All UK orders attract a £3.98 delivery charge.

An Economy service for £1.99 (maximum parcel weight of 750g) is available on phone/e-mail orders only.

Overseas shipping costs vary. Please note that for destinations outside the European Union any duties and taxes or costs associated with customs clearance, health regulations etc are to be paid by the customer.  Please call our sales office for a shipping quote.

Delivery Schedule Orders that are received with payment before 3.00pm GMT are sent out the same day. Standard postage within the UK is by Royal Mail 1st class (1-3 working days) for small orders and ParcelForce (1-3 working days) for orders over 3kg in weight.  We do not guarantee the delivery performance of our couriers or the Royal Mail.
Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges: For orders made from the UK or the European Union, 20% VAT is added where applicable.  Certain products are zero rated for VAT. All other export orders are VAT free.
Credit Card Security: We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.
Reaching Us: If you need to reach us, please email us on info@drs-animalcare.com, alternatively, you can call on 0845 130 8600 (local call from UK phones), International +44 1453 835330 or fax us on 01453 834302 (International +44 1453 834302 or write to us at Calinnova Ltd, 21-22 Spring Mill Industrial Estate, Avening Road, Nailsworth, Gloucestershire, GL6 0BS, UK.
Returns Policy: At DrS, we stand behind our products and want you to be happy with them.  If you are not completely satisfied with your purchase you are welcome to return unopened products in their original condition for a refund minus any shipping charges which were applied. Returns must be made within 14 days of order receipt.  Our friendly customer service advisors are on hand to answer any queries which you may have. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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